E-commerce Design, Functionality & Automation
An online store design and functionality should not only showcase your products and services effectively but also provide a user-friendly experience for both the customer and the business owner. An eCommerce online store can also assist with automating business tasks and processes. Automation can significantly reduce the need to perform tedious operational duties for the business owner, speed up the workflow, improve efficiency by reducing room for error, and free up valuable time. Automation will also help improve customer satisfaction when they’re able to experience faster, more reliable service enabling them to check out faster and become repetitive customers. Below are some of the e-commerce design services that we can help with:
- Automated transactional emails
- Automated shipping label creation & order fulfillment
- Keeping track of inventory
- Payment processing
- Syncing online store to larger online marketplaces
Automating Transactional Emails and Follow-ups
No one likes sending a ton of repetitive emails which is why eliminating the need to manually send these transactional types of emails can be a huge benefit to the customer and the business owner. Transactional emails that can be sent automatically to customers include tracking numbers, shipping status, notifications when items ship, follow-up emails after the customer receives the shipment, and even weeks after to check in if the customer has questions or would like to leave a review.
Automated Order Fulfillment and Shipping Process
Automating the shipping processes reduces manual interventions and enhances customer satisfaction with faster and more reliable service. Integrating an online store with leading shipping carriers like USPS, FedEx, and UPS with real-time shipping rates for customers, automated shipping label creation for the business owner, automated tracking numbers sent to customers, package tracking for customers, and even automatically following up after package has been delivered out of courtesy or to ask for a product review.
Reducing the amount of manual data entry can significantly reduce margins of error but at the same time reduces the tedious tasks for the business owner and improves customer satisfaction.
Online Store Payments and Secure Payment Gateways
To ensure smooth transactions, we implement secure and reliable payment gateways to ensure your customers have a safe and seamless checkout experience. Offering multiple methods of online payments provides customers with more flexibility and confidence when making purchases from your store which also helps make the checkout process faster.
Some payments that can be set up are credit cards, PayPal, Stripe, Apple Pay, Google Pay, Amazon Pay, and more. These payment systems provide a safe and reliable checkout experience to give you and your customers better peace of mind.
Inventory and Sales Data Management
Maintain accurate inventory levels in real-time that will update stock levels as orders are placed through online stores and popular third-party marketplaces.
Monitoring daily, weekly, monthly, and yearly sales data can also be visualized for future business planning and advertising needs.
Syncing Online Stores to Marketplaces like Etsy, Amazon, and eBay
Expanding your business to popular marketplaces like Etsy, Amazon, and eBay will increase your brand’s visibility and sales potential providing access to larger markets and increased exposure. Getting your products to show up in Google and Microsoft shopping is also highly beneficial for SEO and potential sales.
By leveraging your online store, you will have the capability of selling on these marketplaces right from your website which includes managing inventory, sales data, shipping processes, and more. In other words, once you are set up on other popular marketplaces, you will be able to add items to these marketplaces directly from your online store. If a customer orders one of your items from Etsy, eBay, Amazon, etc., the label will be created within your store, and tracking information will automatically be sent to the customer. All without the need of having to log in to multiple accounts. Your main inventory list in your online store will stay up to date on sales outside and inside your online store.
